All Systems Operational
Acquisition Management   Operational
Dashboard   Operational
Query API   Operational
Profile API   Operational
Push API   Operational
Data Processing   Operational
Push Messaging   Operational
In-App Messaging   Operational
Inbox Messaging   Operational
Email Messaging   Operational
www.localytics.com   Operational
General Announcements   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017

No incidents reported today.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - All systems are back to normal. If you are still experiencing issues with campaign sends or anything else, please contact Localytics Support.

It doesn't appear that any campaigns failed during the outage, but we are reviewing our logs to confirm that is the case. If it turns out that any campaigns didn't get sent successfully, we will email you directly.
Sep 14, 10:19 HST
Monitoring - Data ingestion and campaign sends continue to return to normal. We continue to monitor the situation.
Sep 14, 10:05 HST
Update - Amazon has stated that they've identified the root cause of this issue and are currently working to fix it. On our side, we're seeing some indications that things are returning to normal, but it's still too early to say for sure that the issue has been resolved.
Sep 14, 09:54 HST
Identified - Amazon S3 is currently experiencing issues for many customers, which is causing intermittent problems with Localytics campaign sends. You might notice transactional and Dashboard campaigns either not sending correctly or taking longer than usual to send. Amazon is working to resolve the issue and we are looking into ways that we can resolve this problem on our end.
Sep 14, 09:30 HST
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - The Dashboard continues to function in a normal matter, so we going to mark this issue as resolved. However, we will continue to closely monitor the situation. If you are still experiencing any issues with the Dashboard, please contact Support.

As with any outage, we will be conducting a postmortem. In particular, we want to understand what factors prevented us from seamlessly switching over to our backup systems (which was the cause of the second outage) and improve that process.
Sep 12, 09:22 HST
Update - The Dashboard is back up again. We traced the most recent outage to a hiccup with our switch over to our backup systems, which overwhelmed one of our APIs. We have reconfigured the API and everything appears to be running normally once again. We continue to monitor the situation very closely.
Sep 12, 08:40 HST
Update - The Dashboard is down once again. We have traced the original issue to problems being experienced by a third-party service that provides some of the functionality in our Dashboard, but it's unclear if this current outage is connected to this issue or is being caused by something else. The team is currently investigating.
Sep 12, 08:25 HST
Monitoring - We have switched over to our backup systems and the Dashboard appears to be back up. We are currently monitoring the situation and will start investigating the cause of the outage.
Sep 12, 07:53 HST
Investigating - The Localytics Dashboard is currently not loading. We are investigating the issue and will have an update in the next five to ten minutes.
Sep 12, 07:51 HST
Sep 11, 2017

No incidents reported.